Terms of Service.

Scope of Services

Trust Dentistry provides comprehensive dental care, including preventive, diagnostic, restorative, and aesthetic treatments. All care is provided in accordance with the ethical guidelines of the Health Professions Council of South Africa (HPCSA) and the South African Dental Association (SADA).

Appointments & Cancellations

  • Appointments can be made online, in person, or by phone.

  • We ask that you arrive 10 minutes early to complete any required documentation.

  • If you are unable to attend, please cancel at least 24 hours in advance to avoid a cancellation fee.

  • Late arrivals (10+ minutes) may result in rescheduling to ensure quality of care for all patients.

Consent for Treatment

  • You will be informed about your diagnosis, treatment options, costs, and potential risks before proceeding.

  • Your informed consent, either written or verbal, will be obtained before any procedure.

  • You have the right to ask questions, seek a second opinion, or decline treatment.

Fees & Payment

  • Trust Dentistry is a private practice operating on a fee-for-service basis.

  • Fees are communicated prior to treatment and payment is due on the day of service, unless otherwise arranged.

  • While we may assist with medical aid claims, you remain responsible for payment in full.

  • Certain treatments may require deposits or staged payments.

Confidentiality & Data Protection (POPIA)

  • All personal and health information is handled in accordance with the Protection of Personal Information Act (POPIA).

  • Your information will only be used for your care, internal practice management, and compliance with legal obligations.

  • Records will be securely stored and only accessible to authorised personnel.

  • You may request access to your records or correction of your personal data at any time.

Patient Responsibilities

By choosing to receive care at Trust Dentistry, you agree to:

  • Provide accurate and complete medical and personal information.

  • Follow care instructions and post-treatment guidance.

  • Treat our team and fellow patients with respect and consideration.

  • Update us if there are changes to your contact details, medical aid, or health status.

Complaints & Feedback

  • We value open communication and encourage feedback.

  • Any complaints or concerns will be addressed confidentially, respectfully, and in line with HPCSA procedures.

  • You are also entitled to refer unresolved matters to the HPCSA’s Ombudsman or SADA.

Emergencies

  • In the event of a dental emergency, please contact us directly during business hours.

  • After-hours protocols are provided to active patients and managed with discretion.

Amendments

Trust Dentistry reserves the right to update these Terms of Service periodically. Updated versions will be published on our website and made available in practice.